Privacy Policy
Effective Date: October 21, 2026
General Information
Valley Weight Loss ("VWL," "we," "us," or "our") is committed to respecting your privacy and protecting personal information collected through www.valley-weightloss.com and our associated online services.
This Privacy Policy describes the information we collect, how it is used, the circumstances under which it may be shared, and the rights available to individuals under applicable privacy laws.
Information collected or maintained for healthcare treatment may also be governed by the relevant provider's HIPAA Notice of Privacy Practices.
This Privacy Policy describes the information we collect, how it is used, the circumstances under which it may be shared, and the rights available to individuals under applicable privacy laws.
Information collected or maintained for healthcare treatment may also be governed by the relevant provider's HIPAA Notice of Privacy Practices.
1. Information We Collect
Valley Weight Loss may collect personal information directly from users, through interactions with our website, and through authorized service providers.
Personal Information: Names, telephone numbers, email addresses, mailing addresses, dates of birth, preferred clinic locations, and information submitted through online inquiries or scheduling forms.Health Information: Medical histories, medications, allergies, weight-related information, treatment preferences, consultation details, prescriptions, and other information relevant to healthcare services. When collected or maintained by or on behalf of a covered healthcare provider, this information may constitute protected health information under HIPAA.
Payment Information: Billing details, transaction records, payment status, and information necessary to facilitate authorized payments. Payment card details may be processed directly by secure third-party payment providers.
Technical Information: IP addresses, device information, browser details, website activity, referral sources, cookies, and similar technologies used for permitted website functionality, analytics, and performance monitoring.
Communication Information: Appointment requests, emails, SMS communications, chatbot conversations, form submissions, and other interactions with our team or digital systems.We collect information appropriate to the requested services, administrative functions, healthcare operations, or other lawful purposes.
Personal Information: Names, telephone numbers, email addresses, mailing addresses, dates of birth, preferred clinic locations, and information submitted through online inquiries or scheduling forms.Health Information: Medical histories, medications, allergies, weight-related information, treatment preferences, consultation details, prescriptions, and other information relevant to healthcare services. When collected or maintained by or on behalf of a covered healthcare provider, this information may constitute protected health information under HIPAA.
Payment Information: Billing details, transaction records, payment status, and information necessary to facilitate authorized payments. Payment card details may be processed directly by secure third-party payment providers.
Technical Information: IP addresses, device information, browser details, website activity, referral sources, cookies, and similar technologies used for permitted website functionality, analytics, and performance monitoring.
Communication Information: Appointment requests, emails, SMS communications, chatbot conversations, form submissions, and other interactions with our team or digital systems.We collect information appropriate to the requested services, administrative functions, healthcare operations, or other lawful purposes.
2. How Information Is Used & Shared
We may use collected information to respond to inquiries, schedule appointments, coordinate consultations, facilitate treatment, process payments, provide patient support, manage communications, improve website functionality, maintain security, and fulfill applicable legal obligations.Valley Weight Loss may use legally permitted information to evaluate website performance, understand referral sources, and measure marketing effectiveness.Promotional communications are sent only where permitted by law and supported by required consent or authorization.Protected health information is used and disclosed in accordance with HIPAA, applicable state laws, and the relevant provider's Notice of Privacy Practices. We do not use or disclose protected health information for marketing requiring HIPAA authorization without obtaining that authorization, unless otherwise permitted by law.Our website may use cookies, analytics technologies, and third-party service integrations. We do not authorize tracking technologies to receive protected health information in violation of applicable law.Information may be shared with authorized healthcare providers, clinics, pharmacies, electronic health record systems, telehealth platforms, scheduling providers, payment processors, communication services, website technology providers, and other contracted service providers when necessary and legally appropriate.Where required, service providers handling protected health information must operate under applicable HIPAA business associate agreements and security obligations.Information may also be disclosed to regulatory authorities, law enforcement, or other parties where required or permitted by law.We do not sell protected health information or disclose it for advertising purposes contrary to applicable healthcare privacy laws.
3. Data Security, Communications & Your Rights
Valley Weight Loss uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.These safeguards may include access controls, authentication procedures, secure transmission methods, vendor oversight, and appropriate security monitoring.Although we take reasonable measures to protect information, no electronic system or internet transmission can be guaranteed completely secure.We retain information as necessary for healthcare operations, business administration, legal compliance, dispute resolution, and applicable medical record retention requirements. Information no longer required may be securely deleted, de-identified, or otherwise disposed of when legally appropriate.Our website may use AI-powered chatbots and automated communication tools to assist with general inquiries, scheduling, and administrative services. Information submitted through such tools may be processed by authorized technology providers under applicable privacy and security requirements.Users should not submit highly sensitive medical information through general website chat features unless those features are expressly designated for secure medical communication.Where permitted by law, individuals may request access to certain personal information, correction of inaccurate information, deletion of eligible information, changes to communication preferences, or withdrawal of applicable consent.Additional rights may apply under HIPAA, including access to medical records, requests for amendments, confidential communications, and certain disclosure records.Users may unsubscribe from eligible promotional emails or reply STOP to supported SMS programs. Opting out of marketing does not necessarily prevent legally permitted or required patient-care and administrative communications.Our website and adult treatment enrollment processes are intended for individuals at least 18 years old. We do not knowingly solicit information from minors through adult enrollment forms.
4. Legal Compliance, Policy Updates & Contact Information
Valley Weight Loss handles personal information in accordance with applicable federal and state privacy requirements, including HIPAA where applicable.Residents of certain states may have additional rights regarding personal information, depending on the nature of the data, the entity processing it, and applicable statutory exemptions.Our website may contain links to independent third-party services with separate privacy practices. Users should review those providers' policies before submitting information.We may revise this Privacy Policy periodically to reflect changes in our operations, technology, services, or legal obligations. Updated versions will be posted on this page with a revised effective date. Additional notice or consent will be provided where required by law.This Privacy Policy supplements, but does not replace, the applicable healthcare provider's HIPAA Notice of Privacy Practices.For privacy questions, communication preference requests, or inquiries regarding personal information, please contact:Valley Weight Loss1500 CityWest Blvd., Suite 600
Houston, TX 77042Phone: (956) 540-2160
Email: hello@valley-weightloss.com
Website: www.valley-weightloss.comRequests involving protected health information may also be directed to the privacy officer or designated privacy contact identified in the relevant healthcare provider's Notice of Privacy Practices.
Houston, TX 77042Phone: (956) 540-2160
Email: hello@valley-weightloss.com
Website: www.valley-weightloss.comRequests involving protected health information may also be directed to the privacy officer or designated privacy contact identified in the relevant healthcare provider's Notice of Privacy Practices.